Privacy Policy Notice
International Student Guidance Services (ISGS)
Head Office: 24 Carr Manor Walk, Leeds, LS17 5DN

Introduction

This Privacy Policy is issued by International Student Guidance Services (ISGS), a UK-based education consultancy. The purpose of this policy is to explain how we collect, manage, use, and protect your personal information when you engage with our services or browse our website. By accessing and using our website, you agree to the terms outlined in this policy. If you do not agree, we kindly ask that you refrain from using our site or submitting personal data.

Collection and Use of Personal Data

ISGS collects and processes your personal data in accordance with the UK General Data Protection Regulation (GDPR). We are registered with the Information Commissioner’s Office (ICO); registration number: ZB536635.

We may collect data such as:

• Your IP address, browser type, and device information
• Information submitted via enquiry or registration forms
• Data obtained via cookies to enhance your user experience

Cookies may store limited personal information. If you share your device, we recommend disabling cookies to maintain privacy.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Your explicit consent
• The performance of a contract with you
• Compliance with legal obligations
• Legitimate interests pursued by ISGS (e.g., improving services)

Purpose of Data Collection

Your personal data may be used to:

• Respond to your enquiries and support requests
• Tailor and improve the delivery of our website and services
• Conduct internal research and analytics
• Share data with trusted third parties, such as partner institutions or service providers
• Fulfil any legal or regulatory obligations

Data Retention

We retain personal data only for as long as necessary. This may include:

• The period in which you receive communications from us
• A reasonable duration thereafter to satisfy business, legal, or compliance obligations

Storage and Data Security

Personal data is stored securely, whether handled directly by ISGS or by third-party service providers. Where third parties are involved, strict agreements ensure that data remains under our control and is safeguarded to the highest standard.

We implement technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

Your Rights

Under GDPR, you are entitled to the following rights:

• To be informed about the collection and use of your data
• To access your personal information
• To rectify inaccuracies in your data
• To request erasure (“the right to be forgotten”)
• To restrict processing
• To data portability
• To object to data processing
• To avoid automated decision-making, including profiling

You may also opt out of receiving marketing communications. This can be done by adjusting your preferences in forms or contacting us directly.

If you believe your data is being handled improperly, you may raise a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

Third-Party Links

Our website may occasionally contain links to third-party sites. These sites operate under their own privacy policies. ISGS is not responsible for the privacy practices of external websites. We recommend reviewing their policies before submitting any personal data.

Contact Us

To make a data request, raise a concern, or opt out of our data processing, you may contact us at:
📧 info@isgs.co.uk
For legal or GDPR-specific queries:
📧 info@isgs.co.uk

Data Security and Protection

We prioritise the security of your personal information. ISGS uses secure storage technologies and follows strict access and data management protocols to ensure your information is protected, in line with GDPR standards.